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Return Policy

Your satisfaction is our long-term pursuit and upmost concern. Once your package has arrived, we encourage you to open and check to make sure that the dress that we made meets your requirement. Try your dress on as soon as possible without removing the tags, altering, or washing the dress.

For any items, if there is a quality problem and you want to apply for a refund, please upload some persuasive pictures or video(in 7days). Once it is verified, you can send the item back to us (customer assumes the shipping cost) only after you get our permission, and we will give you the corresponding refund.

If you are returning or exchanging dresses, please make sure they are in their original condition - unworn, unwashed, unaltered, undamaged, clean, free of lint and hair, and with the intact tags attached.

1) All our dresses are tailored by experienced professionals and hand-made accordingly. Each dress goes through quality-inspection four times before being shipped out to minimize such problems from arising. Because each dress is hand-made, there will be at most a 5% difference between the product picture and the product you receive.

2) Cmdress only accepts a partial or complete refund for the item that has problem due to our carelessness. That means we cannot warrant a refund if the problem of the item is not caused by Cmdress.

3) We cannot accept returns for confirmed customer sized or customer self designed dress.

4) Bear in mind that the quality problem is not including color aberration for it could exist due to PC monitor display effect and weather condition, but we can declare that our products are of good quality. Any uninformed returning of the item will not be credited.

5) Dress is not the size you ordered.
If your dress size differs from the specifications of your order by more than one inch, we encourage you to find a local tailor to make adjustments, and we will gladly reimburse you for up to 100% of the product price in tailoring costs(No More Than 30USD). If you choose this option, please remember to request a receipt from your tailor as a copy of it must be provided when requesting reimbursement.
 
6) Dress is the size you ordered but does not fit
Please understand that dresses that do not fit properly but in accordance with the specifications you ordered cannot be returned or exchanged. You can go to a local tailor or a professional seamstress to have the dress re-sized at your own cost: Please note that if your order specifications differ too greatly from the final sizing request, re-sizing may not be possible.

7) Till you are going to ship an item back to us, you should contact our customer support first; our customer representative will clarify for you. Returns will not be accepted without prior approval from Customer Service. If we agree to refund, please email us the completed Product Return Form and you need to ship the item back to us within 7 consecutive days (from the date the item is received). We can only warrant you refund after we receive the item in good conditions as we send to you. And you should be responsible for the shipping fee.

 

1, CANCELLATION POLICY
We understand that our customers sometimes need the flexibility to cancel orders for a variety of reasons. The good news is that after placing your order, there is still time to change your mind. Please refer to our cancellation policy below for details.

Orders cancelled within 24 hours of payment confirmation will be eligible for a full refund.
Orders canceled within 48 hours after payment will be eligible for a 70% refund.
Orders canceled within 72 hours after payment will be eligible for a 50% refund.
72 hours after payment, the order can NOT be canceled. We can only refund the shipping cost. For in-stock orders, you can cancel the order any time before shipping.
How to cancel an order that hasn't been paid?

Orders will be automatically cancelled without payment within 7 days.

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FREE GROUND SHIPPING

ON ALL ORDERS OVER NZD$99

FREE GROUND SHIPPING

on all orders over NZD$99

Cmdress free shipping for orders that above  NZD$99. It takes about 2-8 business days to most places.

We choose UPS or DHL for standad shipping.

 

RETURN POLICY

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RETURN POLICY

GUARANTEE FOR EACH PRODUCT

RETURN POLICY

Online purchases require flexibility and support. Cmdress understands that and wishes to create a satisfying and enjoyable shopping experience for you. The return and cancellation policies below were written to accommodate customer’s needs and also to address the specific nature of our merchandise.

All our dresses are tailored by experienced professionals and hand-made accordingly. Each dress goes through quality-inspection 2 times before shipped to you. Because each dress is hand-made, there maybe have a 5% difference between the product picture and the product you received.

We reserve the right to charge a handling fee on all items returned for other reasons.

RETURN POLICY

What happens if I’m not happy?

We take every effort to ensure we’re all on the same page during the process,including confirming the details with photographs.

In the unlikely event that there is a problem with the final result, we will be happy to look at each issue on a case-by-case basis.

Please notice

  1. Please note that we may request for you to email pictures of damaged or defective merchandise.
  2. Return must be completed, unused, unwashed and with original tags and packaging. Any item altered or with odors (perfume, smoke, etc)is not returnable. We reserve the rights to deny credit if items returned in unacceptable condition.
  3. You should contact us within 2 business days (from the date that the item is received) if you have any issues regarding your order, You can email us, a reply with the resolution is offered within 24 hours.
  4. If you purchased some products in our company, but did not receive the goods within 45 days(start calculating from purchase time), please contact our customer service staff within two months(start calculating from purchase time), otherwise we might not accept this case.
  5. Customers will be responsible for all return shipping costs. Returns marked COD for insufficient postage will be refused.
  6. Bear in mind that the quality problem is not including color aberration, color reproduction is not perfect across most PC monitors software, so some minor colour variations can be expected. However, we are confident of the quality and the difference is rarely an issue.
  7. Refunds will be issued in the same method of payment as the original payment. ie. A purchase made with a credit card: A refund will be issued to the original account.
  8. Any uninformed returning of the item will not be credited.

ORDER CANCELLATION

How to cancel an order that hasn't been paid?

Orders will be automatically cancelled without payment within 7 days.

How to cancel an order that has been paid?

We understand that ordering a dress for your special occasion is an important undertaking, and our cancellation policy was created with this in mind. However, it is important to note that our clothing and some accessories (including shoes, sashes, and wraps) are made-to-measure, whether you ordered a standard size or custom measurements, and the materials cannot be reused once the creation process has begun. The good news is that after placing your order, there is still time to change your mind. Please refer to our cancellation and return policies below for details.

  1. Orders cancelled within 24 hours of payment confirmation will be eligible for a full refund.
  2. Orders cancelled 24 to 48 hours after payment confirmation will be eligible for a 70% refund.
  3. Orders cancelled over 48 hours after payment confirmation will be eligible for a 50% refund.
  4. Once your order has been shipped, it can no longer be cancelled.
 

Contact Us

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Contact Us

Contact Us

Our customer service representatives are here to serve you 24 hours a day on weekdays, as well as select hours on Saturday (except on major holidays). We believe in the timeliness of customer service, and will do everything possible to satisfy our customers. If you have any problems, comments, or suggestions, please contact our customer service representatives.

Our Customer Service Email: [email protected]

Or leave a message here.(Click Here)

 

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