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ON ALL ORDERS OVER NZD$99
on all orders over NZD$99
Cmdress free shipping for orders that above NZD$99. It takes about 2-8 business days to most places.
We choose UPS or DHL for standad shipping.
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GUARANTEE FOR EACH PRODUCT
Online purchases require flexibility and support. Cmdress understands that and wishes to create a satisfying and enjoyable shopping experience for you. The return and cancellation policies below were written to accommodate customer’s needs and also to address the specific nature of our merchandise.
All our dresses are tailored by experienced professionals and hand-made accordingly. Each dress goes through quality-inspection 2 times before shipped to you. Because each dress is hand-made, there maybe have a 5% difference between the product picture and the product you received.
We reserve the right to charge a handling fee on all items returned for other reasons.
We take every effort to ensure we’re all on the same page during the process,including confirming the details with photographs.
In the unlikely event that there is a problem with the final result, we will be happy to look at each issue on a case-by-case basis.
Orders will be automatically cancelled without payment within 7 days.
We understand that ordering a dress for your special occasion is an important undertaking, and our cancellation policy was created with this in mind. However, it is important to note that our clothing and some accessories (including shoes, sashes, and wraps) are made-to-measure, whether you ordered a standard size or custom measurements, and the materials cannot be reused once the creation process has begun. The good news is that after placing your order, there is still time to change your mind. Please refer to our cancellation and return policies below for details.
Contact Us
Our customer service representatives are here to serve you 24 hours a day on weekdays, as well as select hours on Saturday (except on major holidays). We believe in the timeliness of customer service, and will do everything possible to satisfy our customers. If you have any problems, comments, or suggestions, please contact our customer service representatives.
Our Customer Service Email: [email protected]
Or leave a message here.(Click Here)