|Length & Train||Floor-length|
This dress is completely hand made to order, even with a standard size. The total delivery time is composed by tailoring time and shipping time, and it's various from different designs. Free Shipping to the majority of countries worldwide on orders over NZD 99, and we always use the fastest and the most appropriate shipping method that can be tracked online.
We deliver to over 60 countries worldwide, such as the UK, US, Austrlia, Canada, Germany, Saudi Arabia and so on.
Total delivery time is composed of two parts: processing time and shipping time.
Your satisfaction is of the utmost importance to us, we provide 7-day return service.
It will take 3-25 days to tailor, and 2-8 business days for shipping. We advice you order the dress 1 month earlier before your event date.
Yes. But it will be sewn to fit your body type, and the fabric type and color will differ if you've requested such alterations. The quality of the fabric, and the skill put in by the seamstresses, will be the same.
This dress isn't just pulled from a warehouse - once your order is confirmed, our tailors begin selecting materials in the color you requested and cutting fabric based on your measurements. Even standard size dresses are made to order for each customer. The custom nature of our dresses means our cancellation and return policy is stricter than for other items, so it is important to order carefully. Please read our Return Policy to learn more.
Yes. If your size fluctuates or you want to modify the dress slightly, we always leave a few inches in the seams so that your local tailor can easily make alterations as needed.
Yes. Please contact us first.
Sorry, we are online store only.
Our customer service representatives are here to serve you 24 hours a day on weekdays, as well as select hours on Saturday (except on major holidays). We believe in the timeliness of customer service, and will do everything possible to satisfy our customers. If you have any problems, comments, or suggestions, please contact our customer service representatives.
Our Customer Service Email: [email protected]
Or leave a message here.(Click Here)